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Common Questions

Do I need a referral from my Primary Care Physician to seek services?

No. You do not need to get a referral from your doctor in order to be seen the first time. In most cases New Hope Counseling (NHC) will handle any required authorizations. The only exception is if you have TRICARE Select; you will need a referral.

What is Counseling?

Counseling is a professional relationship that empowers diverse individuals, families, and groups to accomplish mental health, wellness, education, and career goals.

-20/20 Vision for the Future of Counseling

What is New Hope Counseling?

New Hope Counseling (NHC) is a private practice mental health clinic established in 2009 whose mission is to help others achieve healthy, fulfilling lives and meet their goals and dreams.


Is counseling right for me?

Counseling may be a good fit for you if you would like to see yourself ...

  • Attaining a better understanding of yourself, your goals and values
  • Developing skills for improving your relationships
  • Finding resolution to the issues or concerns that led you to seek counseling
  • Learning new ways to cope with stress and anxiety
  • Managing anger, grief, depression, and other emotional pressures
  • Improving communication and listening skills
  • Changing old behavior patterns and developing new ones
  • Discovering new ways to solve problems in your family or marriage
  • Improving your self-esteem and boosting self-confidence


What is counseling like?

Every counseling session is unique and caters to each individual and their specific goals. It is standard for counselors to discuss the primary issues and concerns in your life during counseling sessions. It is common to schedule a series of weekly sessions, where each session lasts around fifty minutes. counseling can be short-term, focusing on a specific issue, or longer-term, addressing more complex issues or ongoing personal growth. There may be times when you are asked to take certain actions outside of the counseling sessions, such as reading a relevant book or keeping records to track certain behaviors. It is important to process what has been discussed and integrate it into your life between sessions. For counseling to be most effective you must be an active participant, both during and between the sessions. People seeking psychotherapy are willing to take responsibility for their actions, work towards self-change and create greater awareness in their lives. Here are some things you can expect out of counseling:

  • Compassion, respect and understanding
  • Perspectives to illuminate persistent patterns and negative feelings
  • Real strategies for enacting positive change
  • Effective and proven techniques along with practical guidance


Is medication a substitute for counseling?

In some cases a combination of medication and counseling is the right course of action. Working with your medical doctor you can determine what's best for you. It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, counseling addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness.


Do you accept insurance? How does insurance work?

To determine if you have mental health coverage, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:

  • What are my mental health benefits?
  • What is the coverage amount per therapy session?
  • How many therapy sessions does my plan cover?
  • How much does my insurance pay for an out-of-network provider?
  • Is approval required from my primary care physician?


Is counseling confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.

However, there are some exceptions required by law to this rule. Exceptions include:

  • Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
  • If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.


How do I lodge a complaint?

You are encouraged to bring any question or complaint about services you have received to your counselor, as they are in the best position to address your concerns. If however you are not comfortable approaching your counselor you have the right to file a complaint with the State Licensure Board at: Idaho Bureau of Occupational Licenses. or by calling 208-334-3233.

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